Returns & Exchanges

Wrong size? Changed your mind? It happens. Here's how to make it right.

The quick version

1. How long do I have?
30 days from your purchase date.

2. What condition does it need to be in?
New, unworn, unwashed, tags on.

3. What does an exchange cost?
You pay to ship the original back to us. We pay to ship your replacement to you.

4. What does a return cost?
You pay to ship it back, and the shipping we paid to send it to you is deducted from your refund. (We're a small shop and can't eat shipping both ways on something you didn't want.)

5. What if it's defective or we messed up?
Hole in the shirt, wrong item, wrong size sent? That's on us. Text or email a photo and we'll cover shipping both ways and make it right.

6. Custom orders?
Custom orders, like our custom dog trucker hats, are made just for you, so they're non-refundable and can't be returned or exchanged. If it arrives defective or we got it wrong, we'll fix it.

7. Final sale:
Drunk Ass Deals clearance items can't be returned or exchanged.

8. Bought it somewhere else?
Items bought from another retailer (a gift shop, national park, brewery, etc.) go back to that store.

How to start a return or exchange

1. Text (231) 459-6808 or email ivette@alestotrails.com with your order number and whether you want an exchange (and the new size or color) or a refund.
2. Ship the item back to: ATTN Ales to Trails, 832 S. Court Ave, Gaylord, MI 49735. Hang on to your tracking number.
3. Once it arrives and we've checked it, we'll ship your exchange or send your refund.

Refunds

Refunds go back to your original payment method, minus the original shipping cost. Your bank may take a few business days to post it.

Questions? Text is fastest: (231) 459-6808.